At RMB Online Shop, we strive to provide you with a seamless and satisfying shopping experience. We understand that sometimes you may need to return a product or seek a refund. This Refund and Returns Policy outlines the guidelines and procedures for such situations.

1. Returns Eligibility:

  • We accept returns within 7 days from the date of purchase.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Some items, such as perishable goods, gift cards, and downloadable software, are non-returnable.

2. Initiating a Return:

  • To start the return process, please contact our customer support team at info@rmbonlineshop.com.
  • Provide your order number, a description of the item you wish to return, and the reason for the return.
  • Our customer support team will guide you through the return authorization process.

3. Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a reasonable timeframe. Please allow for processing and banking institution timelines.

4. Exchanges:

  • If you receive a defective or damaged item, we will gladly exchange it for the same product. Please contact our customer support team to arrange the exchange.

5. Return Shipping:

  • You are responsible for the shipping costs associated with returning the item unless the return is due to our error.
  • We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.

6. Restocking Fees:

  • In some cases, a restocking fee may apply for returned items. This fee will be deducted from your refund.

7. Cancellation of Orders:

  • If you wish to cancel an order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, and the standard return process will apply.

8. Missing or Damaged Shipments:

  • If your order arrives damaged or if items are missing, please report this to our customer support team within 3 days of receiving your order.

9. Contact Us:

  • For all refund and returns inquiries, please contact our customer support team at info@rmbonlineshop.com OR +92 321 2634298.
  • Our team is available to assist you and provide guidance on the return process.

At RMB Online Shop, we value your satisfaction and aim to make the refund and returns process as smooth as possible. We appreciate your trust in us and thank you for choosing us as your online shopping destination.

Please note that this policy is subject to change, and the version posted on our website at the time of your return request will apply.